Expert Support When You Need It Most
Production incidents do not follow business hours. When a gRPC service starts shedding traffic at 2 AM, you need experts who know the protocol deeply, understand your architecture, and can diagnose under pressure. gRPC Pro support plans give your team that access with defined response time commitments.
Incident Response
SLA-backed incident response for gRPC-related production issues. Our support engineers are experienced in diagnosing the failure modes specific to gRPC: connection exhaustion under load, deadline cascades across service graphs, TLS certificate expiry, load balancer misconfiguration with long-lived connections, and streaming handler leaks. We engage via your preferred channel (Slack, PagerDuty integration, or phone) and work alongside your on-call team until the incident is resolved.
Architecture Advisory Retainer
A monthly advisory retainer giving your engineering team access to gRPC Pro architects for design reviews, proto schema reviews, and technology decisions. Retainer clients receive priority scheduling, access to our internal runbooks and decision frameworks, and a dedicated Slack channel for async questions. Most retainer clients find that a few hours of expert guidance per month prevents weeks of rework caused by incorrect early decisions.
Schema Review Service
Submit protobuf schemas for expert review before they go into production. Our review covers backward compatibility, field naming conventions, use of appropriate well-known types, documentation completeness, and alignment with the Google API design guidelines. Reviews are delivered as structured written feedback within two business days, with an optional follow-up call to discuss findings.
Version Upgrade Guidance
gRPC and its language-specific libraries release frequently. Major version upgrades sometimes introduce breaking changes in connection behavior, authentication interfaces, or interceptor APIs. gRPC Pro support clients receive advance notification of upcoming upgrade considerations relevant to their stack, along with tested migration guides and offer of hands-on support during the upgrade window.
Choose Your Plan
Support plans are available at starter, professional, and enterprise tiers with different response time SLAs and included advisory hours. All plans include access to our knowledge base and release notes service. Contact us below to discuss which plan fits your organization's scale and risk tolerance.